Talavera Dumont FAQ

Your item will closely resemble the product shown, but slight differences in color, brushwork, shape, and pattern are normal. These natural variations are part of what makes every piece unique.

We accept eligible returns within 14 days of delivery. Items must be unused and returned in their original condition and packaging. Please review our complete Return Policy for exclusions and instructions.

Yes, our products are made using traditional Mexican ceramic techniques and are inspired by the rich colors and patterns associated with Talavera craftsmanship.

Yes, wholesale opportunities are available for qualifying businesses. Visit our Wholesale page or contact us with information about your business and the products you are interested in.

Items intended for food or drinks are selected for their intended use. Please refer to the individual product description for specific food-safety and care information.

To protect the hand-painted finish, we generally recommend washing your ceramics by hand with mild soap and a soft sponge. Microwave and dishwasher guidance may vary by product, so please review the care instructions on the product page.

Wash gently, avoid abrasive cleaners, and do not expose the ceramic to sudden temperature changes. Decorative pieces should be dusted or wiped with a soft, damp cloth.

Orders are typically processed within 5 to 7 business days. Delivery time depends on the shipping service selected at checkout. You will receive tracking information once your order ships.

Some products may require different packaging because of their size, weight, or fragility. When necessary, your order may arrive in more than one package to help protect each piece during transit.

We carefully wrap and package each item using protective materials designed for fragile products. Larger or especially delicate items may be shipped separately.

Please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item, packaging, and shipping label so we can review the issue and help you.

Contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or has shipped.

Yes. We can help create custom ceramic pieces for weddings, parties, restaurants, gifts, and other special occasions. Custom orders may require minimum quantities and additional production time.

You can reach us through our Contact page or email us at talaveradumont@gmail.com, please include your order number when contacting us about an existing purchase.