Refund policy

Return and Refund Policy

We have a 14-day return policy. You have 14 calendar days after your item is delivered to request a return.

Return eligibility

To be eligible for a return, the item must be:

  • Unused and in the same condition in which it was received
  • Free from damage, chips, cracks, stains or signs of use
  • Returned with all included pieces
  • Securely packed in its original packaging whenever possible
  • Accompanied by the receipt or other proof of purchase

Because many of our products are handmade or hand-painted, minor variations in color, pattern, brushwork, shape or finish are normal and are not considered defects.

Starting a return

To request a return, contact us at talaveradumont@gmail.com within 14 days of delivery.

Please include:

  • Your order number
  • The item you want to return
  • The reason for the return
  • Photographs when the item is damaged, defective or incorrect

Returns must be approved before they are shipped. We will provide the return address and shipping instructions after approving your request. Items sent without prior approval may not be accepted.

Return shipping

For returns due to a change of mind, preference, size, color or another reason unrelated to damage or seller error, the customer is responsible for purchasing and paying for return shipping.

We strongly recommend using a tracked and insured shipping service because ceramic products are fragile. The customer is responsible for securely packaging the return and for the package until it is delivered to us.

Original shipping charges are not refundable on change-of-mind returns.

When an item is damaged, defective or incorrect due to our error, TalaveraDumont will cover reasonable return-shipping costs when a return is required.

Damaged, defective or incorrect items

Please inspect your order when it arrives. Contact us as soon as possible at talaveradumont@gmail.com if an item is damaged, defective or incorrect.

Please retain the item, all packaging materials and the shipping box until we review the claim. We may request photographs of:

  • The damaged item
  • The interior packaging
  • The exterior shipping box
  • The shipping label

Depending on the circumstances and available inventory, we may offer a replacement, refund or another appropriate resolution.

Cancellations

Orders may be canceled within one hour of being placed, provided fulfillment has not already begun.

After the cancellation window closes, we cannot guarantee that an order can be stopped. After delivery, eligible products may be returned under the terms of this return policy.

Final-sale and non-returnable items

The following products are not eligible for change-of-mind returns or cancellations:

  • Custom or personalized products
  • Gift cards
  • Clearance products or products explicitly marked “Final Sale”

Final-sale status does not prevent customers from contacting us about an item that arrived damaged, defective or incorrect.

Exchanges

We do not process direct exchanges. The fastest way to obtain another item is to return the eligible original item and place a separate order after the return has been approved.

Refunds

We will notify you after the returned item has been received and inspected.

When a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional time to post the refund.

Return-shipping expenses and original shipping charges are not refundable for change-of-mind returns.

Please contact talaveradumont@gmail.com if more than 15 business days have passed since we approved your refund.